Return and Refund Policy

Returns at Ondawear

Your satisfaction is important to us. If an item doesn't meet your expectations, you have the option of returning it to us within 7 days of receipt – simple and straightforward.

Return conditions:

  • The return must be made within 7 days of delivery of the order.
  • The items must be in perfect condition – that is: unworn , unwashed and with the original label .
  • For hygiene reasons, we are unfortunately unable to accept returns of worn, washed, damaged, or unlabeled items.
  • Reduced items are non-returnable and non-exchangeable.

This is how the return works:

  1. Please send us an email in advance to kontakt@ondawear.ch with your order number and the reason for the return .
  2. Please pack the items securely and send them at your own expense to the return address we provide.
  3. After receiving and inspecting your return, we will refund you within 7 working days .

Refund:

  • The refund will be made to the payment method used for the order – less shipping costs .
  • If an item shows signs of wear or is not in its original condition, we reserve the right to refuse the return.

Exchange

Unfortunately, a direct exchange is not possible. If you would like a different size or model, please place a new order and return the original item to us according to our return policy.